Privacy Policy

1Who we are

Zelli is operated by Metroun Ltd.

If you have any questions about this Privacy Policy, you can contact us at:

support@zelli.app

3Information you enter into Zelli

You may choose to enter information such as:

• Income figures
• Bills and subscriptions
• Renewal dates and reminders
• Savings, pensions, investments, assets and debts
• Mortgage or property details
• Budget categories
• Personal profile details used for app features
• Money Boost checklist progress
• Notes, document references or personal admin entries
• Demo data, if you choose to load it
• Any other information you choose to add to the app

This information is stored locally on your device using your browser or app storage.

We do not receive, view or store this information on our own servers.

4Local storage and device storage

Zelli stores your app data on the device and browser you use to access it.

This means:

• Your data is kept on your device.
• Your data may not automatically appear on another phone, tablet or computer.
• If you clear your browser/app storage, delete the app, reset your device or lose access to your device, your Zelli data may be lost.
• You are responsible for keeping your own backup if you want to preserve your data.

Zelli provides backup and export tools so you can save a copy of your data. Backup files are created on your device and only go where you choose to save or send them.

5Backup and export files

If you export a backup or CSV file, the file may contain the information you have added to Zelli.

You are responsible for where you save, store or share that backup file.

Please keep backup files safe, especially if they include financial information, personal admin entries, document references or passwords.

If you import a backup file, Zelli reads the file you select and uses it to restore data on your device.

6Personal admin and sensitive information

Zelli may include personal admin or renewal features where you can store notes, reference numbers, document details or other useful information.

Unless clearly stated otherwise, this information is stored on your device and is not encrypted.

You should avoid storing highly sensitive information, critical passwords or information you would not want someone else with access to your device to see.

7Demo data

Zelli may allow you to load demo data so you can explore the app before adding your own information.

Demo data is example information only. It is not real financial information about you.

If you clear demo data, Zelli removes the example entries created for demonstration purposes.

8Technical information when the app loads

Like most websites and apps, when Zelli loads, some standard technical information may be processed by our hosting provider or infrastructure providers so the app can be delivered to your device.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate date and time of access
• Basic server logs

This information is used to deliver the app, maintain security, diagnose technical issues and keep the service working.

We do not use this information to profile you or build a detailed picture of your finances.

9Fonts, links and third-party services

Zelli may use third-party services to host or deliver parts of the app, such as website hosting, fonts or external links.

Zelli may also link to third-party websites, such as comparison sites, official guidance or other useful resources.

If you click a third-party link, you will leave Zelli. That third-party website will have its own privacy policy and terms. We are not responsible for how third-party websites collect or use your data.

We do not share your Zelli app data with those third-party websites.

10Support messages and feedback

If you contact us by email or through a support form, we may receive:

• Your email address
• Your name, if you provide it
• The contents of your message
• Any screenshots, files or information you choose to send
• Basic technical information needed to understand or respond to your request

We use this information to respond to your enquiry, investigate bugs, improve the app and keep records of support requests.

Please avoid sending sensitive financial information unless it is necessary for your support request.

11Analytics, advertising and tracking

At the time of this policy, Zelli does not use advertising trackers or sell user data.

If we add privacy-friendly analytics in the future, we will update this policy to explain what is collected and why. Where required, we will ask for consent.

12How we use personal information

We may use personal information for the following purposes:

• To provide and operate Zelli
• To allow app features to work on your device
• To respond to support requests
• To fix bugs and improve the app
• To maintain security and prevent misuse
• To comply with legal obligations
• To understand whether the app is working properly at a technical level

Most of the financial data you enter is processed locally on your own device, not by us.

13Lawful basis for processing

Where UK data protection law applies, we rely on different lawful bases depending on the situation.

For support messages and enquiries, we usually process your information because it is in our legitimate interests to respond to you and improve Zelli.

For technical information needed to deliver the app, we rely on our legitimate interests in operating, securing and maintaining the service.

Where we need to comply with a legal obligation, we process information as required by law.

If we introduce optional features that rely on consent, we will ask for that consent separately.

14How long we keep information

Information stored inside Zelli on your device remains there until you edit it, export it, delete it, clear app/browser storage or remove the app.

Support emails and messages may be kept for as long as needed to respond to your request, maintain business records, resolve disputes, improve the app or comply with legal obligations.

Server logs and technical records are usually kept only for as long as needed for security, maintenance and troubleshooting.

15Who we share information with

We do not sell your personal information.

We may share limited information with service providers who help us operate Zelli, such as:

• Website/app hosting providers
• Email providers
• Support or bug-reporting tools
• Technical infrastructure providers

These providers only process information as needed to provide their services to us.

We may also share information if required by law, regulation, legal process or to protect our rights, users or the security of the app.

16International transfers

Some service providers may process technical or support information outside the United Kingdom.

Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place, where required by data protection law.

Your core Zelli financial data is designed to remain on your own device unless you choose to export or share it.

17Your rights

Depending on your location and applicable law, you may have rights over your personal information, including the right to:

• Ask what personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete information we hold about you
• Object to certain uses of your information
• Restrict certain processing
• Request a copy of your information
• Withdraw consent where processing is based on consent

Because most Zelli data is stored only on your own device, we may not be able to access, correct or delete it for you. You can manage that data directly within the app by editing, exporting or deleting it.

To make a request, email:

support@zelli.app

18Deleting your Zelli data

You can delete your Zelli data from within the app using the delete/reset options.

You can also remove data by clearing your browser/app storage or uninstalling the app.

Before deleting data, consider exporting a backup if you want to keep a copy. Deleted local data may not be recoverable.

19Children

Zelli is not intended for children under 16.

We do not knowingly collect personal information from children under 16.

If you believe a child has provided personal information to us, please contact us.

20Security

We take reasonable steps to keep Zelli secure.

However, no app, website, device or storage method is completely secure.

Because Zelli stores data on your device, you should protect your own device with a passcode, biometric lock or other security measures. You should also be careful where you save backup files.

21Financial information and advice

Zelli is a personal finance tracking and educational tool.

It does not provide financial, investment, mortgage, tax or legal advice.

Any calculators, comparisons, estimates, checklists or prompts are for general information only and may not reflect your personal circumstances.

You should consider checking official guidance or speaking to a suitably qualified adviser before making important financial, tax, mortgage or investment decisions.

22Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If we make significant changes, we will update the “Last updated” date and, where appropriate, provide a notice in the app or on the website.

Continued use of Zelli after changes means you accept the updated policy.

23Complaints

If you have a concern about how we use your personal information, please contact us first at:

support@zelli.app

If you are in the UK and are unhappy with our response, you may have the right to complain to the Information Commissioner’s Office.

You can find more information at the ICO website.